Responsible Gaming at 8 Jili

At 8 Jili, we believe that online gaming should always be a form of entertainment — nothing more, nothing less. Whether you're spinning slots, playing bingo, or joining a live dealer table, the experience should leave you feeling good, not chasing losses or neglecting the things that matter in life.

We know that for most of our players across Manila, Cebu, Davao, and the rest of the Philippines, 8 Jili is just a fun way to unwind. But we also know that for some people, gambling can become a problem. That's why 8 Jili has built a full suite of responsible gaming tools — and why we take our obligations under PAGCOR's player protection framework seriously.

This page explains the tools available to you, the warning signs to watch out for, and how to get help if you or someone you know needs it. Please read it carefully — it could make a real difference.

Our Responsible Gaming Tools

8 Jili gives every registered player direct access to the following player protection tools from within their account settings:

1 Warning Signs of Problem Gambling

Problem gambling doesn't always look obvious — it can creep up gradually. Here are some honest questions to ask yourself. If you answer "yes" to several of these, it may be time to use one of 8 Jili's player protection tools or seek outside support:

2 How to Self-Exclude on 8 Jili

Self-exclusion is the most powerful tool available to players who feel their gambling is getting out of hand. Here's how to activate it on 8 Jili:

1. Log in to your 8 Jili account and navigate to Account Settings.
2. Select Responsible Gaming from the settings menu.
3. Choose Self-Exclusion and select your preferred exclusion period (minimum 6 months, or permanent).
4. Confirm your request. Your account will be suspended immediately.
5. You will receive a confirmation email. During the exclusion period, you will not be able to log in, deposit, or receive promotional communications from 8 Jili.

Alternatively, you can request self-exclusion by contacting our support team directly at [email protected]. Self-exclusion requests submitted via email are processed within 24 hours.

3 Age Verification and the 21+ Rule

Under Philippine gaming regulations, you must be at least 21 years of age to participate in casino-style gambling. This is not just a rule — it's a legal requirement that 8 Jili enforces strictly.

During registration, all players are required to confirm their date of birth. Before any withdrawal can be processed, 8 Jili's KYC (Know Your Customer) team will verify your identity using a government-issued Philippine ID — such as a PhilSys National ID, passport, driver's licence, or SSS/GSIS card.

If we discover that a player is under 21 years of age, their account will be immediately closed, all deposits will be returned, and any winnings will be forfeited. We may also report the matter to the relevant authorities.

If you are a parent or guardian and believe a minor has accessed 8 Jili using your details, please contact us immediately at [email protected] so we can take action.

4 Tips for Keeping Gaming Fun

The vast majority of 8 Jili players enjoy the platform responsibly. Here are some practical habits that help keep gaming a positive experience:

• Set a budget before you play — decide in advance how much you're comfortable spending, and treat it like the cost of entertainment, not an investment.
• Never chase losses — if you've hit your budget for the day, log out. Tomorrow is another day.
• Take regular breaks — use the session time reminder feature to step away every hour or so.
• Don't play when you're stressed, tired, or emotional — these states impair judgment and can lead to impulsive decisions.
• Keep gambling separate from your finances — never use money set aside for rent, bills, groceries, or your family's needs.
• Balance gaming with other activities — maintain hobbies, social connections, and physical activity outside of 8 Jili.
• Be honest with yourself — if gaming stops being fun, that's a signal worth listening to.

5 Getting Help and Support

If you or someone you know is struggling with problem gambling, please reach out. You don't have to deal with this alone. The following resources are available to Filipino players:

6 Protecting Vulnerable Players

8 Jili takes extra care to protect players who may be at heightened risk of harm. Our platform implements the following safeguards:

• No gambling on credit: 8 Jili does not offer credit facilities or allow players to gamble with borrowed funds through the platform.
• No targeting of self-excluded players: Players who have self-excluded are immediately removed from all marketing lists and will not receive any promotional communications.
• Affordability monitoring: Our system monitors unusual patterns in deposit and loss behaviour. If we identify a player who may be at risk, our responsible gaming team will reach out proactively.
• Staff training: All 8 Jili customer support staff receive regular training on identifying and responding to signs of problem gambling.
• No misleading promotions: All bonus terms and wagering requirements are clearly stated. We do not use high-pressure tactics or misleading language in our promotional materials.

7 8 Jili's Commitment to Responsible Gaming

Responsible gaming is not just a checkbox for 8 Jili — it's a core part of how we operate. We believe that a sustainable, trustworthy platform is one where players feel safe, informed, and in control at all times. Here's what we commit to:

• We will always provide clear, accessible responsible gaming tools to every registered player.
• We will never market to players who have self-excluded or requested to be removed from communications.
• We will enforce the 21+ age restriction without exception, using robust KYC verification.
• We will train our support team to recognise and respond to signs of problem gambling with empathy and professionalism.
• We will continuously review and improve our responsible gaming programme in line with PAGCOR guidelines and international best practices.
• We will be transparent about the odds, house edge, and terms of all games and promotions on the platform.

Gaming at 8 Jili should always be something you choose to do — not something you feel compelled to do. If it ever stops feeling like a choice, please use the tools on this page or reach out to our team. We're here to help.